Legal

Warranty & Returns

Last updated: 5 October 2026

Manufacturer warranty

Every part in your PC carries its own manufacturer's warranty. How long it lasts depends on the part and brand. If a part fails under normal use, we handle the warranty claim (RMA) with the manufacturer or distributor for you, free of charge.

Faulty on arrival: 7 days

If your PC is faulty or damaged when you receive it, or a fault is caused by our assembly, tell us within 7 days. We will repair it or replace the faulty part at no charge, including labour, or refund you if unfixable.

Free RMA support

• West Malaysia: We collect your PC and return it to you, free of charge, in selected areas. We confirm your area when you contact us.
• East Malaysia (Sabah, Sarawak and Labuan): Please send your PC to us by courier. Once service or inspection is completed, our team will reach out to coordinate the return delivery. Return shipping coverage or applicable fees will be confirmed with you in advance based on your location.
• Repair or replacement time depends on the manufacturer. We keep you updated on WhatsApp.

What warranty doesn't cover

Apart from our 7-day cover above, a warranty claim can only be made for a product (manufacturing) defect. A hardware fault that wasn't caused in production can't be claimed, unless the supplier's own warranty covers it.

• Damage from Acts of God or natural disasters, such as floods, lightning or fire.
• Physical damage, liquid damage, or damage from power surges or unstable power supply.
• Faults caused by modifications, repairs or part changes made by someone other than us.
• Software problems, viruses, or lost data.
• Normal wear, such as fan noise or cosmetic scratches.

How to make a claim

WhatsApp us with your name, order details and a description (photos or videos help). We will diagnose the problem, usually within 3 working days of receiving the PC. If a fault isn't covered, we will tell you the cost before doing any chargeable work.

Returns and refunds

Because every PC is built to your chosen specification, we cannot accept returns for a change of mind. This does not affect your rights under the Consumer Protection Act 1999: if a PC is not of acceptable quality or not as described, you are entitled to a repair, replacement or refund. Refunds are paid back to the original payment method.

Contact

WhatsApp +60 12-306 3844 or email hello@oryzonpc.my.